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Contact
David Alexander Mason
Details
CMS
GOC Ticket/submit
David Alexander Mason
USCMS
Problem/Request
Normal
Closed
ENG Action
2017-07-17
Assignees
Kyle Gross / OSG GOC Support Team
FNAL (Prod) INC000000865805 / Ticket Exchange

Assignees TODO
Past Updates
by Kyle Gross 
All,

I tested the routing yesterday and it seemed to work fine. David confirmed.

-Kyle
 
Hi OSG,
according to GGUS dev Guenter Grein:

> GGUS just sends an email with the GGUS ticket ID in the subject line to OSG.
>
> OSG then pulls the ticket data using GGUS SOAP web services.
> As far as I can see the submit email was sent correctly on 2017-06-30
> 22:10:09 UTC.
>
> The OSG team should check their mail box including spam filters.

by /DC=ch/DC=cern/OU=Organic Units/OU=Users/CN=litmaath/CN=410032/CN=Maarten Litmaath
by Kyle Gross 
David,

I don't know of any outage that we had.  I'm quite confused by this. I'm looking into what might have happened, but as of right now, I'm not sure.

-Kyle
by OSG-GOC 
Had a ggus ticket opened against FNAL:

https://ggus.eu/?mode=ticket_info&ticket_id=129300

Initially on 6/30, but did not see the corresponding OSG or FNAL SNOW versions of the ticket.  When I updated the ggus ticket myself on the 3rd found that that action did go and create https://ticket.opensciencegrid.org/34350 and subsequently https://fermi.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=57c15eacdbf3fe40cbd0f3421f961919%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true

Was there any outage/issue on the OSG side?

Thanks!

by /DC=ch/DC=cern/OU=Organic Units/OU=Users/CN=dmason/CN=664436/CN=David Alexander Mason

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